Run every building, work order & asset from one place.
NextHop FSS is the modern platform for property and facility teams — dispatch work orders, hold contractors to SLAs, schedule preventive maintenance, track assets and warranties, invoice the job, and give every client a real-time portal. On the web, and in your pocket.
Everything the job needs
One platform, end to end
From the first request to a verified, costed, invoiced job — with the paper trail your clients and auditors expect.
Work orders & SLAs
Create, assign, and track jobs with response and resolution timers. Breaches and at-risk jobs surface automatically.
Preventive maintenance
Recurring plans auto-generate work orders on schedule — including statutory inspections with the standard referenced.
Assets & warranties
Asset register with downtime tracking, warranty-expiry alerts, and a per-building cost scorecard.
Quotes & invoices
Turn a completed job into a costed quote and invoice — labour, parts, and totals — without leaving the system.
Spare-parts inventory
Stock levels, reorder thresholds, and low-stock alerts so the van never shows up without the part.
Vendor management
Contractor directory with trades and insurance-expiry tracking, so you only dispatch covered partners.
Mobile & QR
Installable app, offline shell, in-browser QR scanning, and scan-to-clock-in for technicians in the field.
Reports & CSAT
Resolution times, cost breakdowns, technician load, and customer-satisfaction scores — exportable to CSV.
Secure by default
Role-based access, email two-factor & Google/phone sign-in, login & IP monitoring, per-tenant isolation.
How it works
From request to paid — in four steps
A single, accountable trail every stakeholder can follow.
Request
A client raises it in their portal, a tenant scans a QR, or dispatch logs it. The SLA clock starts.
Dispatch
Assign to a technician or vendor with the right trade. Photos, checklists, and parts travel with the job.
Resolve
The tech works it on mobile — clock in by QR, tick the checklist, log time and parts, mark complete.
Verify & bill
Verify the work, capture a CSAT rating, and turn it into a costed invoice. Done — and auditable.
Client portal
Give clients a window, not your inbox
Every client gets their own branded portal — on its own subdomain, with Google or phone sign-in. They add their properties, raise requests with photos, and watch status in real time. Scoped strictly to their own data.
- Sign in with Google or phone (SMS) — no password to manage
- Add their own buildings & apartments, open a ticket per property
- Live status, SLA timers, and upcoming maintenance per site
- Rate completed work — feedback that flows straight to your reports
Built for the whole team
Everyone sees exactly what they need
One system, tailored experiences — no spreadsheets, no email ping-pong.
Total visibility
- Live KPI dashboard across every building
- Assign, prioritise, and bulk-edit jobs
- Approvals for high-cost work
- Cost, SLA, and CSAT reporting
Work, not admin
- A focused “my queue” of assigned jobs
- Claim, start, pause, complete on mobile
- Scan a QR to clock in on an asset
- Photos, notes, and checklists in the field
Always in the loop
- Self-service portal for their sites
- Real-time status on every request
- Rate completed work (CSAT)
- Scoped strictly to their own data
Why NextHop
Purpose-built beats general-purpose
Generic business software and spreadsheets can store records. NextHop FSS actually runs facility maintenance — the workflows, the field, and the client relationship.
| Capability | NextHop FSS | Generic business software |
|---|---|---|
| Work orders with response & resolution SLAs | ✓ | — |
| Preventive & statutory maintenance scheduling | ✓ | — |
| Asset register, downtime & warranty tracking | ✓ | partial |
| Real-time client portal (own subdomain & logins) | ✓ | — |
| Mobile field app — offline + QR scan-to-clock-in | ✓ | — |
| Quotes & invoices generated from the job | ✓ | partial |
| Per-tenant data isolation for many clients | ✓ | — |
| SLA / cost / CSAT reporting & full audit trail | ✓ | partial |
Pricing
Simple plans that scale with your portfolio
Priced per building, not per seat — bring the whole team. Talk to us for a quote tailored to your portfolio; most teams are live within the same week.
- Work orders, SLAs & scheduling
- Assets & preventive maintenance
- Mobile app + QR
- Email support
- Everything in Starter
- Client portal & per-tenant isolation
- Quotes & invoices
- Inventory, vendors & reports
- Priority support
- Everything in Growth
- Webhooks & API access
- SSO & advanced security
- Onboarding & SLAs
- Dedicated support
FAQ
Questions, answered
Can each client have their own login and only see their own data?
Yes. The platform is multi-tenant: every client’s data is isolated, and clients sign in to their own branded portal on a separate subdomain — with Google or phone (SMS) sign-in — scoped strictly to their buildings and requests.
Does it work on phones and in the field?
It’s an installable app (PWA) with an offline shell. Technicians get a focused queue, scan a QR to clock in on an asset, and capture photos, time, parts, and checklists on site.
Can we invoice the work?
Yes — a completed work order becomes a costed quote and invoice (labour, parts, totals), so the money side lives in the same system as the work.
How long does onboarding take?
Most teams are up and running within the same week. We set you up with a live environment, import your buildings and assets, and walk your team through it.
Is our data secure?
Role-based access, email two-factor and Google/phone sign-in, login & IP monitoring, a full audit trail, and per-tenant isolation are built in.
See NextHop FSS on your own buildings
We’ll set you up with a live environment and walk your team through it. Most teams are up and running the same week.